Help Center

🎨 Custom Engraving

Q: How many characters can I engrave?
A: We recommend up to 8 characters for the best visual effect.
Q: Can I choose different fonts?
A: Yes! We offer multiple elegant fonts for your custom name/initials.
Q: How long does custom engraving take?
A: All hair claws are hand-engraved, please allow 3-5 business days for processing.

🚚 Shipping & Delivery

Q: What are your shipping times?
A: Standard shipping to Canada/US: 7-12 business days. International: 10-20 business days.
Q: Do you offer tracked shipping?
A: Yes! All orders come with full tracking information.
Q: Can I expedite my order?
A: Contact us for rush order options, we can prioritize your custom hair claw.

🛡️ Returns & Exchanges

Q: What is your return policy?
A: Custom engraved items are final sale, but we offer replacements for manufacturing defects.
Q: What if my hair claw arrives damaged?
A: Contact us within 7 days of delivery with photos, we will send a replacement free of charge.

💎 Product Care

Q: How do I care for my acetate hair claw?
A: Avoid water/chemicals, store in a dry place, and gently wipe with a soft cloth to maintain shine.
Q: Will the engraving fade?
A: Our premium engraving is long-lasting and resistant to daily wear.

Crafted with Care

How We Handcraft Every Personalized Hair Accessory at LioraCatcher

|Liora Catcher
What actually happens between your order and your doorstep? From hand-selecting premium acetate to laser engraving your name and setting each rhinestone by hand — here’s how every LioraCatcher piece...